Contact Point Verification & Management System

Our Expertise

How To Make CPV Process Faster?

CPVMS (Contact Point Verification Management System) is a next‑generation platform built to automate and elevate the entire field investigation workflow. From case initiation to AI‑powered report delivery, CPVMS delivers unmatched speed, accuracy, and operational intelligence.

Verification of Records / information provided by potential customers is an important and mandatory process in various industries including banking, employment, telecom etc. This manual and labor intensive field process throws up a lot of challenges and is plagued with fraudulent activities. In order to provide process easier and fast,CPVMS(Contact Point Verification Management System) comes with so many advancements and improves your business productivity by providing full tracking information. Under this system there will be a complete transparency between banks/NBFCs and agencies.

Process Methodology

Case Initiation

A case can be initiated either through an Excel upload or via manual entry. Both the client and the vendor are allowed to initiate a case for investigation. However, if a case is initiated by the client, only the client can allocate it to the vendor.

Process Methodology

Vendor Allocation

The system includes an automated case assignment module, enabling the bank to seamlessly delegate field investigation tasks to external vendors.

Process Methodology

Flexible & Efficient Case Allocation

Cases can be assigned to Field Executives through multiple allocation methods for maximum flexibility.

Round Robin Allocation: Cases are distributed evenly among Field Executives in a cyclic manner to ensure balanced workload.
Geo-Location Based Allocation: Cases are assigned to Field Executives based on their proximity to the case location, optimizing travel time and efficiency.
Pin-code Based Allocation: Cases are allocated based on specific pin-codes, allowing for targeted assignments in designated areas.

Process Methodology

Seamless & Accurate Field Verification Experience

Delivering End‑to‑End On‑Site Verification Excellence

Field Executives provide a professional, end‑to‑end verification experience at the customer’s residence or office.

Guided Verification with Smart PDAs

Smart PDAs guide them through structured questions, ensuring every detail is captured with precision.

Accelerated Turnaround with Digital Reporting

Instant digital reporting accelerates turnaround time and elevates overall efficiency.

Boost Accuracy with Real‑Time Image Capture

Real‑time image capture enhances accuracy and authenticity of field observations.

Strengthening Decisions Through Seamless Verification

A streamlined verification process strengthens decision‑making and builds customer trust.

Process Methodology

Smarter Case Allocation with Live Location Insights

Real‑Time GPS for Instant Field Assignment

Real‑time GPS tracking enables instant assignment to the nearest Field Executive.

Smarter Ops with Live Insights

Precision Executive Deployment

Deploy the right executive at the right place, right time.

Precision Executive Deployment

Boost efficiency with automated, location‑based task allocation.

Process Methodology

Comprehensive Case Review & Quality Validation

Supervisors perform a thorough review once the Field Executive completes the on‑site investigation.
All supporting images are carefully validated to ensure authenticity and accuracy.
GPS coordinates are verified to confirm field visit legitimacy.
Every observation is checked for quality, consistency, and compliance with defined standards.

Process Methodology

AI‑Powered Report Generation & Seamless Delivery

AI‑driven engine converts field inputs into accurate, insightful, and decision‑ready reports.
Helps organizations make faster, smarter, and data‑backed decisions.
Reports are automatically delivered to clients through the built‑in auto‑mailer for instant, hassle‑free communication.
Users can access, review, and download all reports directly within CPVMS.
The system supports multiple report formats, including PDF and Excel, catering to diverse user preferences.

Process Methodology

Upload Investigation Images

Field Investigator can upload images or investigation documents through the provided mobile app solution. Images will be provided with GPS coordinates with date time. All Images will be synced on real-time,thereby removing manual intervention to upload images seperately. If in case of no-network area,our smart mobile app will save data in offline and once user comes into network area,images will start syncing into backend server. In case of offline mechanism,no data will be visible to user as these images will be saved encrypted.

How Can CPVMS Improve Field Investigations?

Eliminate errors

CPVMS allows you to pre-program answer options, answer standards, relevant images and documents as well as mandatory answer fields, so whoever does the investigation won’t miss any important details.

Eliminate errors

Reports Availability

Using the WEB Audit module, you can save your reports on an online database that can be accessed by your clients or your internal team.Custom reports and Custom online data base allow you to take your business to the next level.

Reports Availability

Offline

No network?no issue.Our mobile application has been developed in such a way that the field investigator can work on a site with no network connectivity.Data will be synchronized once he will come in network area.

Offline

Reduce TAT

In the process of verification,TAT is the most imporant factor and plays a crucial role in finding the authenticity of verification process.CPVMS is developed in such a way that process runs fast without any interruption.

Reduce TAT

Location identification through GPS

Automatic capturing of Latitude,longitude of verification location even while using offline.GPS coordinates are incorporated on Images clicked at the time of verification point visit.

Location identification through GPS

Automatic capturing of Latitude,longitude of verification location even while using offline.GPS coordinates are incorporated on Images clicked at the time of verification point visit.

Earlier Database

Drive your decisions faster with past records analysis.CPVMS provide you the flexibility of taking decisions faster about the Cases initiated in the system.Dedupe against large database across products and cities.

Earlier Database

Features

Real-Time Tracking

Track field investigators through the GPS coordinates provided with the mobile app and also provide information about the ongoing status of cases.

Automation

In CPVMS,everything is automated.Right from the Case initation to the final report delivery.

Digital Signature

Cases will be completed by providing digital signature of customer or person met.

Easy Customizable

CPVMS are designed in such a way that it can be customized according to your needs in a very less time. We can integrate your existing application with CPVMS very easily.

Earlier Database

CPVMS helps your business to determine the earlier records of particular claims,basis of which you can decide the status of claim.

Vendor Master Management

Effective vendor management in contact point verification ensures that third-party agencies consistently meet accuracy and security standards when validating customer information