Privacy Policy

Introduction

Welcome to Codesyntrix. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Personal Information: Name, email address, phone number, and other information you provide when contacting us or signing up for services.
• Usage Data: Pages visited, time spent on pages, referring/exit pages, and other diagnostic data collected automatically through cookies and similar technologies.
• Technical Data: IP address, browser type, operating system, and device identifiers.
• Location Data: With your consent, we may collect precise device location data when you grant our mobile app permission to access location services. This may include data collected while the app is running in the foreground and, where you opt in, while the app is running in the background via a foreground service.

How We Use Your Information

• To provide, maintain, and improve our website and services.
• To respond to your inquiries, process requests, and communicate about updates and offers.
• To monitor and analyze usage and trends to improve user experience.
• To detect, prevent, and address technical issues and security breaches.
• To assign cases or tasks to users based on their geographic location. When you opt in to share location data, we may use that information (including background location when enabled) to identify nearby opportunities and match assignments.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies help us remember your preferences and provide a better experience. You can control cookie settings through your browser, but disabling cookies may affect site functionality.

Location Data and Foreground Service

Our mobile app may request permission to access your device's location. We use a foreground service to obtain location updates while the app is actively providing location-enabled features. If you choose to enable background location access, the app may also collect location data while running in the background to support location-based case assignment.

Key points:

• We only collect location data with your explicit consent through the operating system permission prompts.
• Background location access is optional. You can revoke location permissions at any time in your device settings or from within the app.
• Location data is used solely to match and assign nearby cases or tasks and to improve location-based features. We do not sell your location information.
• We retain location data only as long as necessary to provide the service and for compliance with legal obligations. Aggregate or anonymized location data may be retained for analytics purposes.
• Standard security measures are applied to protect your location information in transit and at rest.

Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers and partners who perform services on our behalf (e.g., hosting, analytics).
• When required by law, such as responding to legal processes or protecting our rights, property, or safety.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us. You can also manage or revoke location permissions in your device settings or within the app.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.